HIVE WORX

•  HIVE WORX is a complete Field service management platform designed to suite the needs of large scale organizations to optimize staff and resources utilization.
• Hive Worx schedules resources and  provides a map of field skill sets with defined work catalogs. In addition to managing the lifecycle of work assignments or work orders carried out by the workforce.
•  HIVE WORX utilizes the latest technologies to provide advanced scheduling and workforce management features that are accessible to the organization – field service staffs and technicians, field service manager and top executives.
• Hive Worx is used to manage both internal or third party resources in areas of service assurance, provisioning, routine work, and preventive maintenanc

The system has been operating successfully at Telecom Egypt as part of the total OSS System and integrated with MTS BPM to automate the operation of service installation and maintenance, as well as provide management and control over approximately 12000 of TE workforce throughout the processes of service installation, complaints handling, and fault clearance for all subscribers’ services of voice and data including ADSL & FTTH networks.

 

Hive Worx system includes:

• Work order analysis and management
• Assignment and Dispatch
• Schedule management
• Appointments & Reservations Management
• Geographical Tracking
• Integrated Handheld Application 
• Dashboard & reporting and Forecasting
• Automatic Notification (Emails & SMS)