MTS IT offers Periodic and Preventative Services based on achieving the following Goals & Objectives:
• Ensure systems and equipment perform exactly according to the manufacturers’ specifications and in peak condition.
• Reduce downtime of equipment failure.
• Extend the expectancy of equipment.
• Decrease in long-term cost of ownership.
• Minimize episodes between failures.
• Possibility to include Emergency callout coverage
• Provide a detailed service report giving traceability of equipment’s maintenance over its lifecycle.
• Possibility to look after the Project 24 hours a day, 7 days a week.
MTS IT Scope of the Maintenance Services Covers:
Periodic Preventative Maintenance for the Products of Services, where maintenance activities are to be performed in the sites assigned by our clients, according to the scope of the Preventative Maintenance Escalation programs. Routine Preventive Maintenance Service availability will be according to the agreed on Service Level Agreement “SLA”.
Remote Maintenance (Online Support), where our clients allow access to the systems through the virtual network to perform online maintenance, support and troubleshooting activities.
Emergency Maintenance, providing Emergency onsite assistance 24/7.
Spare Parts, we provide our clients with our recommendation of the necessary spare parts to ensure the continuity of operation and maintenance for the term of the maintenance agreement to be replenished periodically to ensure optimum system and equipment operation.
MTS IT Multilayered Escalation Program
Our Multilayered levels of support start from online support and can be escalated to the provision of onsite engineers 24/7, each of our five levels of support ensure that our clients have the full attention and access to our qualified engineers to ensure that systems and equipment perform exactly according to the manufacturers’ specifications and to in peak condition. Maintenance and support services are extended to include hardware and software
|ONLINE SUPPORT||PERIODIC ROUTINE MAINTENANCE||ONSITE SUPPORT DURING NORMAL BUSINESS HOURS & DAYS||ONSITE SUPPORT EXTENDED BUSINESS HOURS AND DAYS||ON-SITE SUPPORT 24/7|
|Providing remote assistance and access the system using Phone, Desktop and the virtual network||Ensuring The Products of Services are running in a healthy state, and reviewing systems performance and reliability.||Providing, maintenance and repair, on-site five days a week within normal Business hours & days.||Providing, maintenance and repair, on-site on extended Business hours & days||Providing Emergency onsite assistance 24/7|